Real-world project

Designing chatbot in insurance

At IBM, my team builds AI services and applications for clients with IBM Watson Assistant technology. In this project, our client is a global insurance brand launching a chatbot in Taiwan. I led generative and evaluative user research studies to understand user needs in insurance services to help client's product team prioritize features and make product decisions.


I can't provide much information at this point because the nature of this work is confidential, but I am happy to chat more on request. Don't hesitate to get in touch!